How Buying via Ekho Works
This page gives you an overview of what it’s like for a buyer to checkout online via Ekho.
Many of the steps detailed below will be completed before an order arrives at the retailer’s location.
Ekho transforms online vehicle sales into a seamless, retailer-connected experience, handling every critical step from checkout, financing, payments, KYC verification, insurance, to titling. Working with Ekho results in more sales, fewer headaches, and a modern buying experience that drives revenue without increasing operational overhead.
Checkout
Ekho Checkout
Collect Contact Information
Buyers will input their contact information.
Payment Selection
Buyers will select from a list of applicable payment options (e.g., financing, credit card, reservation) configured by the OEM.
Fulfillment Selection (if applicable)
Buyers will select from a list of applicable fulfillment options (e.g., home delivery or pick up from retailer).
Vehicle Use Selection (if applicable)
Buyers will select from a list of applicable vehicle use options (e.g., off-road only, street-legal).
Financing
Pre-qualification
Financing Application in Ekho Checkout
Optionally Pre-qualify for Financing
Buyers can optionally submit a pre-qualification form.
Submit Financing Application
Buyers interested in financing will submit their application through Ekho Checkout and receive a decision from our lenders within minutes.
Submit Stipulations (if applicable)
If applicable, buyers will submit stipulations from the lender before accepting their offer (e.g., proof of residence, proof of income).
Accept or Deny Offer
Buyers can either accept the financing offer or deny the offer and choose to pay via cash instead.
Sign Financing Paperwork
Buyers will e-sign the relevant paperwork required by the lender.
Pay Down Payment (if applicable)
If applicable, buyers will pay the required down payment via ACH bank transfer.
Payments
Buyers will be able to make payments from their Ekho Buyer Portal. Payments can be made via ACH or card. Ekho will automatically detect and block fraudulent activity.
KYC Verification
Ekho will perform extensive KYC verification processes to prevent fraud.
Submit Government Issued ID
Buyers can either upload or scan their ID.
Immediately Receive Results
Buyers will be immediately notified of success or failure. Ekho will take additional measures and validation processes if/when a verification fails.
Additional Verification Process by Retailers
If necessary, Retailers can perform additional verifications prior to fulfillment (e.g., endorsements, in-person verification).
Insurance Verification
Provide Insurance Requirements
Ekho will clearly outline the state registration and lender-specific insurance requirements.
Verify Insurance
Ekho will verify the purchased insurance against the state and lender’s requirements.
Titling & Registration
Generate Paperwork
Ekho will generate all necessary sales, titling, and registration paperwork for the buyer based on the requirements of the state registration, vehicle type, and payment selection, among other factors.
Collect Signatures
Ekho will work with the buyer to ensure all the paperwork is filled out properly.
Submit to the DMV
Ekho will submit all the paperwork to the relevant DMV office. The buyer will receive their title, plates, and/or registration in the mail.